Terms of service

 

Welcome to our little corner of the internet! By shopping with us, you’re joining a community that loves creativity, good vibes, and products made with care. These Terms of Service help keep everything running smoothly so you always know what to expect.

1. Ordering With Us

When you place an order, you’re confirming that all the details you provide are accurate. Once an order is submitted, it heads straight into our production queue, which means changes or cancellations aren’t always possible. (We move fast around here.)

2. Processing & Shipping

We pack every order with love and hustle. Shipping times may vary depending on your location, carrier delays, or other unpredictable adventures your package may encounter on its journey. Once your order is handed off to the carrier, delivery timing is out of our hands—but we’re always cheering it on.

3. Custom Orders

Custom pieces are where the magic happens. Because these items are made just for you:

  • All custom orders are final sale
  • No refunds or cancellations once production begins
  • We’ll send replacements only if there’s a confirmed supplier error
  • Slight variations in color, placement, or finish are normal and part of the charm

We pour extra love into custom work, and we want you to adore the final result.

4. Returns, Refunds & Replacements

We want you to feel great about your purchase.

  • We do not offer refunds
  • If something arrives damaged or incorrect due to a supplier mistake, we’re happy to send a replacement
  • Customers are responsible for return shipping
  • Replacements are issued once the original item is returned and inspected
  • Issues must be reported within X days of delivery

For more details, check out our Refund & Return Policy.

5. Lost Packages

We know how frustrating it is when a package decides to go on an unexpected adventure.

  • Once your order is handed off to the carrier, it becomes their responsibility
  • If your package is marked “delivered” but you can’t find it, we recommend checking with neighbors, your household, or your local post office
  • We’re happy to help guide you through filing a claim with the carrier
  • Replacements for lost packages are not guaranteed, but we’ll always do our best to support you

6. Customer Responsibilities

By using our services, you agree to:

  • Provide accurate shipping information
  • Review product descriptions and sizing carefully
  • Reach out promptly if something seems off

We’re friendly—promise.

7. Product Variations

Many of our items are handmade or custom‑produced. That means each piece has its own personality. Slight variations in color, placement, or finish are totally normal and part of what makes your item unique.

8. Intellectual Property

All designs, images, and content belong to our brand. Please don’t copy, reproduce, or use them without written permission. We work hard on our creations.

9. Privacy

Your privacy matters to us. We only use your information to process your order and provide support. We never sell or share your personal information.

10. Updates to These Terms

We may update these Terms of Service from time to time. Any changes will be posted here, and continuing to use our site means you accept the updated terms.